Privacy Policy

Here at ProSanta Ltd, we are fully committed to maintaining the confidentiality and security of any Personal Information about our users. Your privacy is always at the top of our priorities’ and is focused on protecting it from unauthorized access. This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Services.

When these Privacy Policy’s mention “ProSanta Ltd,” “we,” “us,” or “our,” it refers to the whole brand entity (including SantaPark Arctic World, Rakas Restaurant and Arctic TreeHouse Hotel), company you are contracting with.

ProSanta Ltd will not use or share your information with anyone except as described in this Privacy Policy. ProSanta Ltd uses your Personal Information for providing and improving our Services. We strongly urge you to read this policy and make sure you fully understand and agree with it, before accessing or using any of our Services. By using the Services, you give your consent to the collection, processing and disclosure of your data in accordance with this privacy policy.

The information that ProSanta Ltd collects

When you visit, register on or submit enquiries to or sub-pages related to these domains you may be asked to provide certain information about yourself including your name and contact details (such as email address and phone number). ProSanta Ltd may also collect information about your usage of the Websites (“,”) as well as information about you from messages you post to the Website and email or letters you send/or are sent from ProSanta Ltd or ArcticTreeHouseHotel.

ProSanta Ltd may collect information provided by the user or personally identifiable data:

  • Contact details, such as name, email address, address
  • Customer feedback and subscription cancellation data
  • Permissions and consents

Processing customer data

The register includes but is not limited to the information stated below: The customer’s areas of interest, customer’s contact information, first and last names, addresses, phone numbers, email address, gender, customer relationship start date and period of validity. ProSanta Ltd may also hold the following information by the user:

  • Client Type, Client number
  • Contact person
  • Company details
  • Address
  • Billing information
  • Ordered/ Purchased services (programs, rooms, tickets)
  • Services provided by a Third-Party company
  • Cookie usage, Marketing, advertisement, direct advertisement
  • Data about minors (under 18 years old)

Sensitive and private data exchange between the website and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Authorized third -party service providers may collect information related to purchased ProSanta Ltd services by its users/guests and store information up to two years. ProSanta Ltd customer records are used, among other things, in the development of ProSanta Ltd customer experience, in customer relationship management and in overall customer communications.

Cookies, web beacons and tracking technologies

To help improve your user experience and the performance of the Website, ProSanta Ltd store cookies on your computer or portable device, and ProSanta Ltd may use web beacons or pixel tags. Cookies, web beacons and tracking technologies are widely used for security, to learn about and improve upon how users navigate a website, or to enable certain features. Cookies also allow ProSanta Ltd to collect non-Personal Information from you, like which pages you visited and what links you clicked on.

Once you choose to furnish the Website with Personal Information, this Personal Information may be linked to the data stored in the cookie. ProSanta Ltd uses cookies to understand site usage and to improve the content and offerings on the website. For example, ProSanta Ltd may use cookies to personalize your experience at the Website (e.g., to recognize you when you return to the Website), and to save your password in password- protected areas. ProSanta Ltd may also use cookies to offer you products, programs, or services. If you choose to disable cookies, some areas of the Website may not work properly or at all.

Also, authorized third party service providers may collect non-contact information about your visits to our Services with cookies, web beacons and other similar technologies that may be used to deliver advertisements or marketing tailored to your interests. These third parties may collect information about your online activities over time. More information about cookies, including how to block them or delete them, can be found at

Disclosure of personal information

The information you provide to us will be held in a securely managed cloud by ProSanta Ltd and may be accessed by or given to our staff and service providers who act for ProSanta Ltd for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders and provide support services on our behalf. ProSanta Ltd may also pass aggregate information on the usage of our site to third parties, but this will not include information that can be used to identify you.

Unless required to do so by law, ProSanta Ltd will not otherwise share, sell or distribute any of the information you provide to ProSanta Ltd without your consent. ProSanta Ltd is committed to protecting your data privacy and data security according to the EU General Data Protection Regulation (GDPR Regulation 2016/679) and other applicable legislation.

Security and data retention

ProSanta Ltd deploys security measures to protect your information from getting access by un-authorized persons and against unlawful processing, accidental loss, destruction and damage. ProSanta Ltd will maintain the Personal Information process on behalf of the Website users and clients for as long as needed to provide Services to the Website users and/or clients. ProSanta Ltd will retain and use this Personal Information as necessary to comply with ProSanta Ltd legal obligations, resolve disputes, and enforce our agreements.

Accessing and updating

You have the right to see the Personal Information held about you, request any necessary changes to ensure that the Personal Information is accurate and kept up to date, and prohibit the processing of Personal Information in direct marketing, and in other ways to use your rights according to the applicable legislation.

At your request, ProSanta Ltd will correct, remove or supplement any misrepresented, unnecessary, incomplete or outdated Personal Information for processing. To use your rights above, please contact for customer support.

Ratings and feedback

Within a certain timeframe after completing a booking, Guests can leave a public review and submit a star rating of the service provided in TripAdvisor, Google or Facebook. Ratings or Reviews reflect the opinions of individuals and do not reflect the opinion of service provider. Ratings and Reviews are not verified by ProSanta Ltd for accuracy and may be incorrect or misleading. Ratings and Reviews may not contain any offensive or defamatory language. Any Feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

Photos and videos

ProSanta Ltd reserves the right to use any photograph/video taken at safaris/ tours organized by the SantaPark Arctic World or its trusted subcontractor without the expressed written/oral permission of those included within the photograph/video. ProSanta Ltd or its trusted subcontractor may use the photograph/video in publications or other media material produced, used or contracted by the ProSanta Ltd including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc. Any person desiring not to have their photo taken or distributed must contact security(a) writing of his/her intentions and include a photograph.

Any person or organization not affiliated or subcontracted with ProSanta Ltd may not use, copy, alter or modify ProSanta Ltd photographs, graphics, video or other, similar reproductions or recordings without the advance written permission of an authorized designee from ProSanta Ltd.

Official name of the customer register

ProSanta Ltd (Y-tunnus: 1095079-8)
Tarvantie 1, Arctic Circle
Rovaniemi, FI-96930
Mail: security(a)
Mobile: +358 50 400 4088