Privacy Policy

🔐 Privacy Policy 🔐

Keeping your information safe and sound—just like Santa would

At SantaPark, we care about your privacy like Santa cares about his sleigh list. This page explains what kind of information we collect, how we use it, and how we protect it—so you can feel safe whether you’re browsing, booking, or just dreaming of Christmas.

1. What we collect

We only collect the information we truly need to make your experience magical. This may include:

  • Your name, email address, and phone number

  • Booking details (like date of visit, number of guests, etc.)

  • Payment and billing info (processed securely via FareHarbor)

  • Basic technical data (like your IP address and browser type) for analytics

2. Why we collect it

We use your information to:

  • Process your ticket bookings through FareHarbor, our trusted booking partner

  • Send you confirmation emails and guest information

  • Respond to your inquiries or feedback

  • Improve the SantaPark website and guest journey

  • Show relevant advertising (only with your consent)

We never collect more than necessary—and we never sell your data to anyone.

3. Who We Share It With

We only share data with trusted partners when necessary for your experience:

  • FareHarbor, for secure and smooth ticket purchases

  • Analytics services (like Google Analytics), to understand how our site is used

  • Payment processors, for secure transactions

All partners follow strict data protection regulations.

4. How We Keep It Safe

We use secure systems, strong passwords, and good old-fashioned common sense. Only team members who need the data to help you have access to it.

We also delete data that’s no longer needed—because even digital elves like to keep things tidy.

5. Your Rights

You can always:

  • Ask what data we hold about you

  • Request a correction or deletion

  • Withdraw consent for marketing

Just email us at info@santapark.com and we’ll help you faster than you can say “Jingle Bells.”